Yes, we closely look into accurately displaying colours of our products that appear on our website. Possible Variations might occurs depending on screen resolution of the device viewed through.
A purchase confirmation is sent to you through our official portal to notify your purchase and its details.
You can track your order by logging in to your account and check the real-time status of your order in the track order section.
In the case that you placed the order as a guest, you can track the status and manage the order from the confirmation email.
We at Dalvi, try to maintain quality with every product, in exceptional case that you receive a garment with a defect, contact our Customer Service via email at info@thedalvi.com
The best way is to create your own account to a wider access to your purchase, discounts, newsletters, new-products, order tracking and more. You can also place order as a guest without creating an account.
You can add a sold out item in your wishlist and we can notify it’s availability if there is a re-stock.
Yes, when you create an account you can subscribe for newsletters for updates about the brand and its products.
You can easily cancel your subscription by clicking on the “Unsubscribe” button.
You can recover it from “Login – Forgotten your password?” section.
An e-mail with a link to enter and confirm your new password will be sent to the registered email account.
WHAT ARE THE PAYMENT METHODS AVAILABLE?
We offer payment methods such as: Cash-on-delivery, On-line Bank Transfer or pay direct via VISA, MasterCard.
Firstly, immediately contact your bank for verification. You can also contact our customer service department at info@thedalvi.com
It is not possible to modify the content of completed orders. If it has not left the warehouse yet, you may cancel it and make a new purchase. Be aware that in the meantime some of the items may have sold out.
Generally accounts with repeated incorrect attempts to login are automatically disabled . To log back in you have to contact send us a query our Customer Service at info@thedalvi.com