Our exchange policy only applies to unworn item returned in a saleable condition, in its original packaging, and with its receipt, claimed within 14 days of delivery.

• Products must be returned in its original condition, with the pricing label secure.

• Sale and code-discounted items do not qualify for exchange.

• Any accessories or embellishments utilised during shoots is not provided with the product unless mentioned in the description.

• There is no charge to exchange items for a different size, however, all exchanges are based on stock availability and returned within the 14 day period.

• Exchange for another item is applicable and any additional cost on top of the item will have to be paid by the customer.

• Return courier to and from Dalvi will be incurred by the purchaser.

• We do not offer any courier service compensation.

• The replacement process time due to pickup and delivery can take up to 14 working days depending upon the availability of the item.

• This is requested to our valued customers to strictly follow washing instructions.

• We shall not entertain any claims pertaining to refunds in case the customer refuses to accept the parcel at the time of delivery.

• In case of paid order being modified, the exchange or refund policy will apply after the delivery is made and couriered back to Dalvi.

• The current exchange rate will be applied on the refund of the items returned/ exchanged.

• We encourage our customers only to place orders from our official website www.thedalvi.com as we do not have any official partners.

  Contact our customer service team at 0092 316 644 2481 or via email info@thedalvi.com within 7 days of Item being delivered.

  Once your product is assessed by the relevant team and responded within 7 working days.

We have no existing refund policy. However, in case of unavailability of stock, or if the product is in a defective condition, refunds may be exempted. Your refund will be credited back to your original method of payment within approximately14 working days of being processed.

Depending on your bank, it may take up to two billing cycles for the credit to appear on your credit card statement. All shipping and handling costs are non-refundable.

We shall not entertain any claims pertaining to refunds in case the customer refuses to accept the parcel at the time of delivery.

You can cancel items or orders that haven’t entered the processing phase in your track order history. Conversely, once your order has shipped you will receive a confirmation email that includes tracking information. In this instance, our Exchange policy will apply.

DALVI reserves the right to cancel orders for any reason including stock unavailability, declined payment by your authorised payment institution, or pricing imprecisions.