{"id":1207,"date":"2022-06-26T15:47:54","date_gmt":"2022-06-26T10:47:54","guid":{"rendered":"https:\/\/thedalvi.com\/?page_id=1207"},"modified":"2022-07-13T21:30:11","modified_gmt":"2022-07-13T16:30:11","slug":"f-a-q","status":"publish","type":"page","link":"https:\/\/thedalvi.com\/?page_id=1207","title":{"rendered":"F.A.Q"},"content":{"rendered":"\n  <div id=\"page-header-938456462\" class=\"page-header-wrapper\">\n  <div class=\"page-title dark featured-title\">\n\n    \n    <div class=\"page-title-inner container align-center text-center flex-row-col medium-flex-wrap\" >\n            <div class=\"title-content flex-col\">\n        <div class=\"title-breadcrumbs pb-half pt-half\"><nav class=\"woocommerce-breadcrumb breadcrumbs uppercase\">Home<\/nav><\/div>      <\/div>\n    <\/div>\n\n     \n<style>\n#page-header-938456462 .page-title-inner {\n  min-height: 345px;\n}\n<\/style>\n  <\/div>\n    <\/div>\n  \n\n\n\t<section class=\"section\" id=\"section_517096244\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row row-full-width align-middle align-center\"  id=\"row-646347780\">\n\n\n\t<div id=\"col-1973431495\" class=\"col medium-12 small-12 large-9\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"row row-collapse row-full-width align-middle align-center\"  id=\"row-1079952881\">\n\n\n\t<div id=\"col-1994489399\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"accordion f-a-q-accordian\">\n\n\t<div id=\"accordion-2790678024\" class=\"accordion-item f-a-q-accordian-title\">\n\t\t<a id=\"accordion-2790678024-label\" class=\"accordion-title plain\" href=\"#accordion-item-will-i-receive-the-same-product-i-see-in-the-photo?\" aria-expanded=\"false\" aria-controls=\"accordion-2790678024-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>WILL I RECEIVE THE SAME PRODUCT I SEE IN THE PHOTO?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2790678024-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2790678024-label\" >\n\t\t\t\n\n\t<div id=\"text-1470722956\" class=\"text f-a-q-accordian-desc all-texts-block\">\n\t\t\n\n<p>Yes, we closely look into accurately displaying colours of our products that appear on our website. Possible Variations might occurs depending on screen resolution of the device viewed through.<\/p>\n\t\t\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1516278794\" class=\"accordion-item f-a-q-accordian-title\">\n\t\t<a id=\"accordion-1516278794-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-make-sure-my-purchase-was-made-correctly?\" aria-expanded=\"false\" aria-controls=\"accordion-1516278794-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>HOW CAN I MAKE SURE MY PURCHASE WAS MADE CORRECTLY?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1516278794-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1516278794-label\" >\n\t\t\t\n\n\t<div id=\"text-2956091586\" class=\"text f-a-q-accordian-desc all-texts-block\">\n\t\t\n\n<p>A purchase confirmation is sent to you through our official portal to notify your purchase and its details.<\/p>\n\t\t\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2439557306\" class=\"accordion-item f-a-q-accordian-title\">\n\t\t<a id=\"accordion-2439557306-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-to-track-status-of-my-order?\" aria-expanded=\"false\" aria-controls=\"accordion-2439557306-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>HOW TO TRACK STATUS OF MY ORDER?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2439557306-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2439557306-label\" >\n\t\t\t\n\n\t<div id=\"text-3343158854\" class=\"text f-a-q-accordian-desc all-texts-block\">\n\t\t\n\n<p>You can track your order by logging in to your account and check the real-time status of your order in the track order section.<\/p>\n<p>In the case that you placed the order as a guest, you can track the status and manage the order from the confirmation email.<\/p>\n\t\t\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3257291179\" class=\"accordion-item f-a-q-accordian-title\">\n\t\t<a id=\"accordion-3257291179-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-should-i-do-if-i-receive-a-faulty-item\/-incorrect-item?\" aria-expanded=\"false\" aria-controls=\"accordion-3257291179-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>WHAT SHOULD I DO IF I RECEIVE A FAULTY ITEM\/ INCORRECT ITEM?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3257291179-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3257291179-label\" >\n\t\t\t\n\n\t<div id=\"text-272808589\" class=\"text f-a-q-accordian-desc all-texts-block\">\n\t\t\n\n<p>We at Dalvi, try to maintain quality with every product, in exceptional case that you receive a garment with a defect, contact our Customer Service via email at info@thedalvi.com<\/p>\n\t\t\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2309791365\" class=\"accordion-item f-a-q-accordian-title\">\n\t\t<a id=\"accordion-2309791365-label\" class=\"accordion-title plain\" href=\"#accordion-item-do-i-have-to-register-to-make-an-online-purchase?\" aria-expanded=\"false\" aria-controls=\"accordion-2309791365-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>DO I HAVE TO REGISTER TO MAKE AN ONLINE PURCHASE?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2309791365-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2309791365-label\" >\n\t\t\t\n\n\t<div id=\"text-1575772437\" class=\"text f-a-q-accordian-desc all-texts-block\">\n\t\t\n\n<p>The best way is to create your own account to a wider access to your purchase, discounts, newsletters, new-products, order tracking and more. You can also place order as a guest without creating an account.<\/p>\n\t\t\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2978779236\" class=\"accordion-item f-a-q-accordian-title\">\n\t\t<a id=\"accordion-2978779236-label\" class=\"accordion-title plain\" href=\"#accordion-item-accordion-panel\" aria-expanded=\"false\" aria-controls=\"accordion-2978779236-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>Accordion Panel<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2978779236-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2978779236-label\" >\n\t\t\t\n\n\t<div id=\"text-3916762887\" class=\"text f-a-q-accordian-desc all-texts-block\">\n\t\t\n\n<p>You can add a sold out item in your wishlist and we can notify it\u2019s availability if there is a re-stock.<\/p>\n\t\t\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2717924837\" class=\"accordion-item f-a-q-accordian-title\">\n\t\t<a id=\"accordion-2717924837-label\" class=\"accordion-title plain\" href=\"#accordion-item-is-it-possible-to-receive-regular-information-via-e-mail-for-latest-new-products-and-offers?\" aria-expanded=\"false\" aria-controls=\"accordion-2717924837-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>IS IT POSSIBLE TO RECEIVE REGULAR INFORMATION VIA E-MAIL FOR LATEST NEW PRODUCTS AND OFFERS?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2717924837-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2717924837-label\" >\n\t\t\t\n\n\t<div id=\"text-1541629941\" class=\"text f-a-q-accordian-desc all-texts-block\">\n\t\t\n\n<p>\nYes, when you create an account you can subscribe for newsletters for updates about the brand and its products.<\/p>\n\t\t\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2331711732\" class=\"accordion-item f-a-q-accordian-title\">\n\t\t<a id=\"accordion-2331711732-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-unsubscribe-to-the-newsletter?\" aria-expanded=\"false\" aria-controls=\"accordion-2331711732-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>CAN I UNSUBSCRIBE TO THE NEWSLETTER?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2331711732-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2331711732-label\" >\n\t\t\t\n\n\t<div id=\"text-1459544721\" class=\"text f-a-q-accordian-desc all-texts-block\">\n\t\t\n\n<p>You can easily cancel your subscription by clicking on the \u201cUnsubscribe&#8221; button.\n<\/p>\n\t\t\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2031020913\" class=\"accordion-item f-a-q-accordian-title\">\n\t\t<a id=\"accordion-2031020913-label\" class=\"accordion-title plain\" href=\"#accordion-item-how-can-i-recover-a-forgotten-password?\" aria-expanded=\"false\" aria-controls=\"accordion-2031020913-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>HOW CAN I RECOVER A FORGOTTEN PASSWORD?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2031020913-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2031020913-label\" >\n\t\t\t\n\n\t<div id=\"text-1686931357\" class=\"text f-a-q-accordian-desc all-texts-block\">\n\t\t\n\n<p>You can recover it from &#8220;Login &#8211; Forgotten your password?&#8221; section.<\/p>\n<p>An e-mail with a link to enter and confirm your new password will be sent to the registered email account.<\/p>\n\t\t\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-1874748694\" class=\"accordion-item f-a-q-accordian-title\">\n\t\t<a id=\"accordion-1874748694-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-are-the-payment-methods-available?\" aria-expanded=\"false\" aria-controls=\"accordion-1874748694-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>WHAT ARE THE PAYMENT METHODS AVAILABLE?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-1874748694-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-1874748694-label\" >\n\t\t\t\n\n\t<div id=\"text-741466827\" class=\"text f-a-q-accordian-desc all-texts-block\">\n\t\t\n\n<p>\nWHAT ARE THE PAYMENT METHODS AVAILABLE?<br>\nWe offer payment methods such as: Cash-on-delivery, On-line Bank Transfer or pay direct via VISA, MasterCard.<\/p>\n\t\t\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-2289479170\" class=\"accordion-item f-a-q-accordian-title\">\n\t\t<a id=\"accordion-2289479170-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-should-i-do-if-i-see-a-double-charge-for-an-order?\" aria-expanded=\"false\" aria-controls=\"accordion-2289479170-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>WHAT SHOULD I DO IF I SEE A DOUBLE CHARGE FOR AN ORDER?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-2289479170-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-2289479170-label\" >\n\t\t\t\n\n\t<div id=\"text-1936839226\" class=\"text f-a-q-accordian-desc all-texts-block\">\n\t\t\n\n<p>Firstly, immediately contact your bank for verification. You can also contact our customer service department at info@thedalvi.com<\/p>\n\t\t\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-3668966277\" class=\"accordion-item f-a-q-accordian-title\">\n\t\t<a id=\"accordion-3668966277-label\" class=\"accordion-title plain\" href=\"#accordion-item-what-do-i-do-if-my-account-is-disabled?\" aria-expanded=\"false\" aria-controls=\"accordion-3668966277-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>WHAT DO I DO IF MY ACCOUNT IS DISABLED?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-3668966277-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-3668966277-label\" >\n\t\t\t\n\n\t<div id=\"text-3599714241\" class=\"text f-a-q-accordian-desc all-texts-block\">\n\t\t\n\n<p>It is not possible to modify the content of completed orders. If it has not left the warehouse yet, you may cancel it and make a new purchase. Be aware that in the meantime some of the items may have sold out.<\/p>\n\t\t\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\t<div id=\"accordion-547351072\" class=\"accordion-item f-a-q-accordian-title\">\n\t\t<a id=\"accordion-547351072-label\" class=\"accordion-title plain\" href=\"#accordion-item-can-i-add,-delete-or-change-items-in-a-completed-order?\" aria-expanded=\"false\" aria-controls=\"accordion-547351072-content\" >\n\t\t\t<button class=\"toggle\" aria-label=\"Toggle\"><i class=\"icon-angle-down\"><\/i><\/button>\n\t\t\t<span>CAN I ADD, DELETE OR CHANGE ITEMS IN A COMPLETED ORDER?<\/span>\n\t\t<\/a>\n\t\t<div id=\"accordion-547351072-content\" class=\"accordion-inner\" aria-labelledby=\"accordion-547351072-label\" >\n\t\t\t\n\n\t<div id=\"text-3585373434\" class=\"text f-a-q-accordian-desc all-texts-block\">\n\t\t\n\n<p>Generally accounts with repeated incorrect attempts to login are automatically disabled . To log back in you have to contact send us a query our Customer Service at info@thedalvi.com<\/p>\n\t\t\t<\/div>\n\t\n\n\t\t<\/div>\n\t<\/div>\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_517096244 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-1207","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/thedalvi.com\/index.php?rest_route=\/wp\/v2\/pages\/1207","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thedalvi.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/thedalvi.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/thedalvi.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/thedalvi.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1207"}],"version-history":[{"count":0,"href":"https:\/\/thedalvi.com\/index.php?rest_route=\/wp\/v2\/pages\/1207\/revisions"}],"wp:attachment":[{"href":"https:\/\/thedalvi.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1207"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}