{"id":1222,"date":"2022-06-26T18:10:00","date_gmt":"2022-06-26T13:10:00","guid":{"rendered":"https:\/\/thedalvi.com\/?page_id=1222"},"modified":"2022-07-13T21:31:07","modified_gmt":"2022-07-13T16:31:07","slug":"return-exchange-policy","status":"publish","type":"page","link":"https:\/\/thedalvi.com\/?page_id=1222","title":{"rendered":"Return &#038; Exchange Policy"},"content":{"rendered":"\n  <div id=\"page-header-914045938\" class=\"page-header-wrapper\">\n  <div class=\"page-title dark featured-title\">\n\n    \n    <div class=\"page-title-inner container align-center text-center flex-row-col medium-flex-wrap\" >\n            <div class=\"title-content flex-col\">\n        <div class=\"title-breadcrumbs pb-half pt-half\"><nav class=\"woocommerce-breadcrumb breadcrumbs uppercase\">Home<\/nav><\/div>      <\/div>\n    <\/div>\n\n     \n<style>\n#page-header-914045938 .page-title-inner {\n  min-height: 345px;\n}\n<\/style>\n  <\/div>\n    <\/div>\n  \n\n\n\t<section class=\"section\" id=\"section_1666992087\">\n\t\t<div class=\"section-bg fill\" >\n\t\t\t\t\t\t\t\t\t\n\t\t\t\n\n\t\t<\/div>\n\n\t\t\n\n\t\t<div class=\"section-content relative\">\n\t\t\t\n\n<div class=\"row row-full-width align-middle align-center\"  id=\"row-2008874093\">\n\n\n\t<div id=\"col-2009795831\" class=\"col medium-12 small-12 large-9\"  >\n\t\t\t\t<div class=\"col-inner text-center\"  >\n\t\t\t\n\t\t\t\n\n<div class=\"row row-collapse row-full-width align-middle align-center\"  id=\"row-67840407\">\n\n\n\t<div id=\"col-1622230297\" class=\"col small-12 large-12\"  >\n\t\t\t\t<div class=\"col-inner\"  >\n\t\t\t\n\t\t\t\n\n\t<div id=\"text-3737912923\" class=\"text all-texts-block\">\n\t\t\n\n<div class=\"page\" title=\"Page 1\">\n<div class=\"section\">\n<div class=\"layoutArea\">\n<div class=\"column\">\n<p>Our exchange policy only applies to unworn item returned in a saleable condition, in its original packaging, and with its receipt, claimed <strong>within 14 days<\/strong> of delivery.<\/p>\n<ul>\n<li>\n<p>Products must be returned in its original condition, with the pricing label secure.<\/p>\n<\/li>\n<li>\n<p>Sale and code-discounted items do not qualify for exchange.<\/p>\n<\/li>\n<li>\n<p>Any accessories or embellishments utilised during shoots is not provided with the product unless mentioned in the description.<\/p>\n<\/li>\n<li>\n<p>There is no charge to exchange items for a different size, however, all exchanges are based on stock availability and returned within the 14 day period.<\/p>\n<\/li>\n<li>\n<p>Exchange for another item is applicable and any additional cost on top of the item will have to be paid by the customer.<\/p>\n<\/li>\n<li>\n<p>Return courier to and from Dalvi will be incurred by the purchaser.<\/p>\n<\/li>\n<li>\n<p>We do not offer any courier service compensation.<\/p>\n<\/li>\n<li>\n<p>The replacement process time due to pickup and delivery can take up to 14 working days depending upon the availability of the item.<\/p>\n<\/li>\n<li>\n<p>This is requested to our valued customers to strictly follow washing instructions.<\/p>\n<\/li>\n<li>\n<p>We shall not entertain any claims pertaining to refunds in case the customer refuses to accept the parcel at the time of delivery.<\/p>\n<\/li>\n<li>\n<p>In case of paid order being modified, the exchange or refund policy will apply after the delivery is made and couriered back to Dalvi.<\/p>\n<\/li>\n<li>\n<p>The current exchange rate will be applied on the refund of the items returned\/ exchanged.<\/p>\n<\/li>\n<li>\n<p>We encourage our customers only to place orders from our official website www.thedalvi.com as we do not have any official partners.<\/p>\n<p>Contact our customer service team at 0092 316 644 2481 or via email info@thedalvi.com <strong>within 7 days<\/strong> of Item being delivered.<\/p>\n<p>Once your product is assessed by the relevant team and responded <strong>within 7 working days.<\/strong><\/p>\n<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\n<style>\n#text-3737912923 {\n  font-size: 1.2rem;\n  text-align: left;\n  color: rgb(0, 0, 0);\n}\n#text-3737912923 > * {\n  color: rgb(0, 0, 0);\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-center\"><b><\/b><span class=\"section-title-main\" style=\"color:rgb(0, 0, 0);\">REFUND<\/span><b><\/b><\/h3><\/div>\n\n\t<div id=\"text-1660343675\" class=\"text all-texts-block\">\n\t\t\n\n<div class=\"page\" title=\"Page 1\">\n<div class=\"section\">\n<div class=\"layoutArea\">\n<div class=\"column\">\n<p>We have <strong>no<\/strong> existing refund policy. However, in case of unavailability of stock, or if the product is in a defective condition, refunds may be exempted. Your refund will be credited back to your original method of payment within approximately14 working days of being processed.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"page\" title=\"Page 2\">\n<div class=\"section\">\n<div class=\"layoutArea\">\n<div class=\"column\">\n<p>Depending on your bank, it may take up to two billing cycles for the credit to appear on your credit card statement. All shipping and handling costs are non-refundable.<\/p>\n<p>We shall not entertain any claims pertaining to refunds in case the customer refuses to accept the parcel at the time of delivery.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\n<style>\n#text-1660343675 {\n  font-size: 1.2rem;\n  text-align: left;\n  color: rgb(0, 0, 0);\n}\n#text-1660343675 > * {\n  color: rgb(0, 0, 0);\n}\n<\/style>\n\t<\/div>\n\t\n<div class=\"container section-title-container\" ><h3 class=\"section-title section-title-center\"><b><\/b><span class=\"section-title-main\" style=\"color:rgb(0, 0, 0);\">ORDER CANCELLATION<\/span><b><\/b><\/h3><\/div>\n\n\t<div id=\"text-4220646587\" class=\"text all-texts-block\">\n\t\t\n\n<div class=\"page\" title=\"Page 2\">\n<div class=\"section\">\n<div class=\"layoutArea\">\n<div class=\"column\">\n<p>You can cancel items or orders that haven&#8217;t entered the processing phase in your track order history. Conversely, once your order has shipped you will receive a confirmation email that includes tracking information. In this instance, our Exchange policy will apply.<\/p>\n<p>DALVI reserves the right to cancel orders for any reason including stock unavailability, declined payment by your authorised payment institution, or pricing imprecisions.<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\t\t\n<style>\n#text-4220646587 {\n  font-size: 1.2rem;\n  text-align: left;\n  color: rgb(0, 0, 0);\n}\n#text-4220646587 > * {\n  color: rgb(0, 0, 0);\n}\n<\/style>\n\t<\/div>\n\t\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\n\t\n\n<\/div>\n\n\t\t<\/div>\n\n\t\t\n<style>\n#section_1666992087 {\n  padding-top: 30px;\n  padding-bottom: 30px;\n}\n<\/style>\n\t<\/section>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-blank.php","meta":{"footnotes":""},"class_list":["post-1222","page","type-page","status-publish","hentry"],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/thedalvi.com\/index.php?rest_route=\/wp\/v2\/pages\/1222","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thedalvi.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/thedalvi.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/thedalvi.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/thedalvi.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1222"}],"version-history":[{"count":0,"href":"https:\/\/thedalvi.com\/index.php?rest_route=\/wp\/v2\/pages\/1222\/revisions"}],"wp:attachment":[{"href":"https:\/\/thedalvi.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1222"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}